Qumrah | قُمرة — Terms of Service

OVERVIEW

Welcome to Qumrah | قُمرة. The terms "we", "us" and "our" refer to Qumrah | قُمرة. We operate this website and store to provide you with a premium shopping experience (the "Services"). Our platform is powered by Shopify, which enables us to provide these Services to you.

By visiting our site or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully before using our platform. If you do not agree to these terms, you should not access or use our Services.

SECTION 1 - ACCOUNT SECURITY

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. To complete a purchase, you may be required to provide accurate, current, and complete personal, billing, and shipping information. You are entirely responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS & CRAFTSMANSHIP

We make every effort to display the colors and images of our products as accurately as possible. However, actual colors may vary depending on your digital screen settings.

Craftsmanship Note: Because our luxury lighting fixtures are individually created using advanced 3D-printing technologies, minor organic surface variations or micro-textures are natural characteristics of the production process and are not considered manufacturing defects.

We reserve the right to modify product descriptions, limit sales quantities to any person or geographic region, or discontinue any design at any time without prior notice.

SECTION 3 - ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase. Qumrah reserves the right to accept or decline your order for any reason. Your order is officially accepted only when we confirm processing. Because our lamps are prepared with care, we may be unable to accommodate cancellation requests once an order is accepted. Purchases are subject to returns solely in accordance with our Return & Refund Policy. All purchases must be for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES & PAYMENT

Prices and promotions are subject to change without notice. Posted prices do not include shipping, handling, or local delivery fees unless expressly stated. You agree to provide valid, authorized payment details for all transactions. If a transaction cannot be processed by your payment provider, we reserve the right to cancel your order.

SECTION 5 - SHIPPING & DELIVERY

All delivery times provided are estimates and are not strictly guaranteed. Qumrah is not liable for logistics delays caused by shipping couriers, local transit interruptions, or events outside our direct control. Risk of loss and title for the merchandise pass to you upon delivery to the carrier.

SECTION 6 - INTELLECTUAL PROPERTY

All content, designs, trademarks, logos, images, and product concepts displayed on our platform are the exclusive property of Qumrah | قُمرة, its affiliates, or its licensors, and are protected by local and international intellectual property laws. You may use our platform strictly for personal, non-commercial use. Any unauthorized reproduction, modification, distribution, or copying of our designs or website materials is strictly prohibited without our prior written consent.

SECTION 7 - THIRD-PARTY LINKS & TOOLS

Our store may include tools or links from third-party providers (such as Shopify's integrated features or external payment processors). We provide access to these tools "as is" without warranties or endorsements. Your use of third-party features is entirely at your own discretion and risk.

SECTION 8 - CUSTOMER FEEDBACK & REVIEWS

If you send us product reviews, ideas, or suggestions, you grant us the right to edit, copy, publish, and distribute them in any medium. We are under no obligation to keep reviews confidential or pay compensation for feedback. We reserve the right to remove any user-submitted content that we deem unlawful, offensive, or infringing on intellectual property.

SECTION 9 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate local or international regulations; (c) to infringe upon our intellectual property rights; (d) to transmit false or misleading information; (e) to upload viruses or malicious code; or (f) to scrape or collect data using automated tools or AI agents without authorization. Violation of these terms will result in immediate termination of your service access.

SECTION 10 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Qumrah, our partners, directors, or service providers shall not be liable for any direct, indirect, incidental, or consequential damages—including lost profits, lost savings, or product replacement costs—arising from your use of the Services or any products purchased through the platform. Our products are provided "as is" and "as available" for your use.

SECTION 11 - SEVERABILITY & TERMINATION

If any provision of these Terms is determined to be unlawful or unenforceable, that specific part will be severed, and the remaining provisions will continue to be fully valid and enforceable. We reserve the right to terminate this agreement or suspend your access to the store at any time if these terms are violated.

SECTION 12 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by, construed, and enforced in accordance with the laws of the Hashemite Kingdom of Jordan. Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the competent courts of Jordan.

SECTION 13 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 14 - CONTACT INFORMATION

Questions or concerns regarding these Terms of Service should be directed to our team.

• Trading Name: Qumrah | قُمرة

• Business Location: [JORDAN]
  
  

• Primary Contact: +962 7 7860 5224 (WhatsApp or Phone)